Customer Service

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Events and Promotional Calendars | Holiday Guide 2020

    “If you fail to plan you are planning to fail.” - Benjamin Franklin   Are you “flying by the seat of your pants?” Are you making decisions each day to get through the day and hoping to find the time “someday” to think things through and plan? You must prepare for the Holiday [...]

The Early Bird Gets… Started

  This Blog Post is a compilation of writings from Bob Negen with WhizBang! Training and my personal experience in retail.   The Retail 4th Quarter is upon us, and it is time to get motivated and plan for your success.     Success is more than just higher sales; it is higher profits, an engaged [...]

Instantly Engage Your Customers in 3 Easy Steps

  Greeting customers is sometimes one of the hardest things for many of us. We are tempted to say, “Can I help you?” only to be faced with the dreaded, “No thanks, I’m just looking." At that point, we figure it is best to just let the customer look around and they will let us [...]

The Magic Box

  Are you looking for a way to start some commotion on a slow day in the store? Ever notice how customers always seem to come in when you are busy and putting out stock in the store? If customers walk by the front window and nothing is going on, they don’t feel the urge [...]

You Make a Difference

    It is easy to get caught up in the day-to-day struggles, the busyness, the never-ending to-do’s of an independent store owner, and forget how truly important you are. It’s easy to feel insignificant.   That is why you need to remember the ripple effect. The positive effort and passionate energy that you put [...]

Don’t Go It Alone – Building a Business Support System

One of the most stressful and "un-fun" parts about being a store owner is feeling alone, even when you're surrounded by employees and customers. There's a phrase that Bob Negen, with WhizBang! Training, coined to describe this situation - business lonely.   This tip of the week comes from the WhizBang! Training archives.  I have combined my thoughts [...]

Get Up, Get Cute, Get Going!

  As a business owner, many of us feel like our business is our baby.  It is like one of our children to us; we have a profound love for our store(s).   Back in 2008, when sales took a downturn, I realized that the advice I gave to my daughters was what I needed [...]

The World’s Best Loyalty Program

Watch as Bob Negen with WhizBang! Training shares with you the simplest (and in my opinion best) customer loyalty program ever created for independent, brick and mortar retail store owners… That’s right, I’m talking about the now infamous 6-Box Program! Want to learn even more about the 6-Box Program? Check out the Retail Mastery [...]

By | 2020-07-08T20:03:50+00:00 June 12th, 2020|Customer Service, Marketing, Retail Coaching|0 Comments