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The Importance of Gratitude | Holiday Guide 2020

  Say, Thank you, Thank you, Thank you! to your customers and staff, and as a benefit, you will have JOY this Holiday Season and every day.   "Showing gratitude is one of the simplest yet most powerful things humans can do for each other." Randy Pausch   Saying thank you is the simplest form [...]

Use Wish Lists to Create More Sales | Holiday Guide 2020

  As the number of COVID cases keeps rising and more and more counties, cities, and states consider and enact more restrictions, it is more important than ever that you stay in touch and provide meaningful services for your customers this holiday season.   When it comes to Holiday Shopping, just about everyone has the [...]

By | 2020-11-22T20:34:41-05:00 November 23rd, 2020|Customer Service, Marketing, Sales Training, Store Operations|0 Comments

6 Great Ways Customers Can Shop in Your Store | Holiday Guide 2020

With the pandemic, consumer's expectations around shopping have changed. It is more important than ever to engage with your customers and make them feel comfortable. This holiday season, the number of COVID-19 cases is on the rise, and it is more important than ever to offer multiple ways for your customers to shop with you. [...]

By | 2020-11-17T16:36:49-05:00 November 16th, 2020|Customer Service, Marketing, Store Operations|0 Comments

Make an Excellent First Impression with your Store Layout | Holiday Guide 2020

It is time to make sure that your store is set and looks fantastic for the holiday season. We will talk about the overall look and feel of your store.   Susan Negen, with WhizBang! Training says that Visual Merchandising is a marketing tool. It is not decorating and making your store pretty.  Visual Merchandising - [...]

Events and Promotional Calendars | Holiday Guide 2020

    “If you fail to plan you are planning to fail.” - Benjamin Franklin   Are you “flying by the seat of your pants?” Are you making decisions each day to get through the day and hoping to find the time “someday” to think things through and plan? You must prepare for the Holiday [...]

The Early Bird Gets… Started

  This Blog Post is a compilation of writings from Bob Negen with WhizBang! Training and my personal experience in retail.   The Retail 4th Quarter is upon us, and it is time to get motivated and plan for your success.     Success is more than just higher sales; it is higher profits, an engaged [...]

Instantly Engage Your Customers in 3 Easy Steps

  Greeting customers is sometimes one of the hardest things for many of us. We are tempted to say, “Can I help you?” only to be faced with the dreaded, “No thanks, I’m just looking." At that point, we figure it is best to just let the customer look around and they will let us [...]

The Magic Box

  Are you looking for a way to start some commotion on a slow day in the store? Ever notice how customers always seem to come in when you are busy and putting out stock in the store? If customers walk by the front window and nothing is going on, they don’t feel the urge [...]

You Make a Difference

    It is easy to get caught up in the day-to-day struggles, the busyness, the never-ending to-do’s of an independent store owner, and forget how truly important you are. It’s easy to feel insignificant.   That is why you need to remember the ripple effect. The positive effort and passionate energy that you put [...]

Don’t Go It Alone – Building a Business Support System

One of the most stressful and "un-fun" parts about being a store owner is feeling alone, even when you're surrounded by employees and customers. There's a phrase that Bob Negen, with WhizBang! Training, coined to describe this situation - business lonely.   This tip of the week comes from the WhizBang! Training archives.  I have combined my thoughts [...]