Staff Development

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Hiring and Training Successful Associates | Holiday Guide 2020

For many retailers, "managing people" is their weakness. You probably started your business because you love what you sell. Buying the merchandise and doing beautiful displays in your store is fun. Planning events and promotions and the marketing to go along with them lets your creative juices flow. You may even have an accountant or [...]

By | 2020-10-23T14:27:58+00:00 October 26th, 2020|Buying, Sales Training, Staff Development, Store Operations|0 Comments

Instantly Engage Your Customers in 3 Easy Steps

  Greeting customers is sometimes one of the hardest things for many of us. We are tempted to say, “Can I help you?” only to be faced with the dreaded, “No thanks, I’m just looking." At that point, we figure it is best to just let the customer look around and they will let us [...]

Are You Ready for the 4th Quarter?

Can you hear that? If you listen closely, you can hear the Christmas bells already ringing. Are you ready for the 4th Quarter? You need to STOP, THINK, and PLAN NOW if you want to have a successful Holiday Season in your retail store. Whether you are pumped up, cautiously optimistic, nervous but hopeful or [...]

Catch Them Doing Something Right

All kinds of people crave attention.   If you give people lots of attention, praise, pats, undivided focus, and warm fuzzy feelings for doing good stuff, they are less likely to do bad stuff.   In other words, catch them doing something right   Stephen Covey, the author of The Seven Habits of Highly Effective [...]

How To Move Out Dead Inventory

Get rid of that stale, dead inventory, and plan your future purchasing through Gross Margin Formula! Have you ever asked yourself, "If business is so great, then why am I not making any money?" Maybe your accountant or tax return says you are making a profit, but it's not reflected in your bank account. This [...]

How To Calculate Your Turn Rate

Calculate your Turn Rate and plan your inventory for the rest of the year! Are you asking yourself, "How Much Inventory Should I have on hand Right Now to Make My Sales Goals?" Well, to fix this problem, you need to know your Turn Rate! Your greatest source of increased cash flow comes from increasing [...]

3 Things to think about when reopening during COVID

  So, you are open to public walk-in traffic or making plans to open your store.  Have you thought through all of the aspects of your “new normal”?  Here are some key things to put on your to-do list.  After speaking with hundreds of retail stores across the country over the last month here is [...]